integrated customer service platform

Archive
19 December 2013

Rising star: Santa Claus

EHI editor Jon Hoeksma talks to NHS Englandā€™s latest recruit.
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10 December 2013

GP indicators added to NHS Choices

Forty indicators about GP practice standards and performance have been added to the NHS Choices Accountability Tool.
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26 November 2013

NHSmail2 worth Ā£20m a year

The business case for NHSmail2 is worth up to Ā£20m a year and has been approved by a sub-group of
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24 October 2013

NHS Choices re-launched next month

The integrated customer service platform beta launch in November will be a re-launch of NHS Choices.
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5 August 2013

Patient platform to save Ā£1 billion

The integrated customer service platform being developed by NHS England is expected to save the NHS more than Ā£1 billion
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31 July 2013

Care Connect going live

A multi-channel patient feedback service developed by NHS England is going live in 18 trusts in London and the North
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19 July 2013

Outsourcing explored for NHS Choices

NHS England is looking to outsource the provision of the ā€œdaughter of NHS Choicesā€ beyond April 2014.
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