call centres

Archive
7 March 2013

NHS Direct cuts hit admin staff

NHS Direct is slashing its back-office costs in half and expects to make more than 300 whole time equivalent staff
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13 December 2010

Sussex practice uses Scots call-centre

A NHS GP practice has signed up a call centre to make appointments for its patients when it is closed.
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19 November 2010

Call centres urged for GP appointments

GP appointment booking could be centralised in future with national or regional call centres used instead of local practice lines,
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8 January 2010

Checked out

NHS Direct and Digital Public were winners at the E-Health Insider Awards 2009 in association with BT. Paul Curran reports.
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12 August 2009

One in three donā€™t collect anti-virals

More than one in three people have failed to collect their anti-viral medicine after being issued with an authorisation number
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23 July 2009

Flu Pandemic Service launches

The National Pandemic Flu Service has been launched in England offering the public the chance to check their symptoms online
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1 July 2009

TPP moves on secondary care

TPP has launched a series of SystmOne modules covering acute hospitals, community hospitals, mental health, social services and out-of-hours care.
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7 May 2009

Lone NHS workers get safety alarms

The Department of Health has announced that 30,000 lone NHS workers are to get personal safety alarms incorporating location tracking
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16 February 2009

Contraceptives advice online

NHS Direct has launched an online emergency contraceptive advice tool. The Contraception Checker aims to deal with enquiries about emergency
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20 September 2007

IT underpins development of NHS Direct

NHS Direct is banking on new technology to help deliver better services and cope with record levels of demand, Joe
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