NHS Direct

Archive
12 June 2008

NHS Direct diverts patients from GP and A&E

NHS Direct has published research showing that four out of ten callers are advised to self-care and that three quarters
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14 May 2008

NHS Direct Online to be moved to Choices

Parts of NHS Direct Online, the highly successful and popular web-based patient advice and information service, look set to be
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9 April 2008

Upgrades to core software slowed NHS Direct

An upgrade to the NHS Direct triage software led to problems resulting in increases in call lengths of up to
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28 March 2008

EHI’s industry news roundup 28.03.08

E-Health Insider’s industry news round up for the week ending 28 March 2008 featuring supplier news and appointments. Supplier news
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25 March 2008

NHS Direct reports lower calls, higher web traffic

NHS Direct has reported a fall in telephone calls received, attributed to an increased usage of its website for health
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4 March 2008

Patient information: how ICTs can help

Fiona Barr looks at the role information technology can play in providing greater information for patients.
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4 March 2008

NHS Direct calls cost Ā£16 each

Calls answered by NHS Direct in the last year were costed at just over £16 each, official figures from the information and
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3 March 2008

NHS Direct to target ‘deprived areasā€™

NHS Direct is seeking cash incentives to ensure staff reach out to “people in deprived areas”, as part of their
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28 February 2008

Conferencing technology could save NHS Ā£121m

Annual savings of 60,000 tonnes of carbon dioxide (CO2) and around £121m on travel costs could be achieved if 3% of
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13 February 2008

NHS Direct launches SMS service

NHS Direct has launched a new text messaging service that allows users to obtain details of local health facilities. Anyone
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