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NHS Direct's processes to develop the clinical content of its phone-based patient advice and information service have been accredited by

The higher than usual levels of Norovirus over the Christmas and New Year break helped to push up calls and

Nick Chapman, the chief executive of NHS Direct, will step down from his job next July, when the decommissioning of

More than 1,400 NHS Direct staff risk losing their jobs as the organisation begins a redundancy consultation period.

NHS Direct staff are preparing for significant job losses and numerous call centre closures as the service’s 0845 contract comes

The NHS Commissioning Board is working on a new ‘customer service platform’ to take over from NHS Choices and NHS

NHS 111 has not improved efficiency in the NHS and has a low probability of cost savings to the emergency

NHS Direct is going through a period of immense change as the NHS 111 service gets underway. Rebecca Todd speaks

A prototype for an NHS 111 digital service is being piloted in Lincolnshire.

NHS Direct has been selected as the preferred provider of the NHS 111 service in nine areas of the country,

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